Our UK-based support team is staffed by FM software specialists. Get in touch by phone or email and we'll get you back up and running.
Send us a detailed description of your issue and we'll respond quickly with a resolution or next steps.
support@fmdirect.co.ukSpeak directly with our support team during business hours. Have your account details ready when you call.
0845 299 0231Professional Services
Our Support Services offering goes beyond troubleshooting — from training and consultancy to full system customisation.
Tailored forms, reports, and workflows to match your specific requirements.
Learn more →FAQs
Email our support team directly at support@fmdirect.co.uk with a description of the issue, your company name, and the product you're using. We'll respond promptly and assign a reference number.
Yes. Our support services include full installation and configuration of all FastTrack products. We can assist remotely or arrange an on-site visit depending on the complexity.
Yes, we offer end-user training for all FastTrack products. Training can be delivered on-site at your premises or remotely via screen-sharing. We cater for all skill levels from basic users to system administrators.
Absolutely. FastTrack is highly configurable. We can customise forms, reports, workflows, and terminology to match your business processes. Contact us to discuss your specific requirements.
With the Cloud Service, your own staff run the helpdesk using FastTrack software hosted by us. With the Managed Helpdesk service, our team handles all helpdesk operations on your behalf — answering calls in your company name and managing the full incident lifecycle.
Yes. Call us on 0845 299 0231 during business hours. For out-of-hours support, please email support@fmdirect.co.uk and we will respond at the start of the next business day.
Our team are happy to answer any question about FM Direct's products and services. Get in touch and we'll help.