Privacy Policy

FM Direct Ltd (“FM Direct”, “we”, “us”, or “our”) is a technology and consultancy company operating within the Property and Facilities Management sector. We are the data controller for personal data collected through this website.

You can contact us about data protection matters at:

We collect personal data in the following circumstances:

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests (Article 6(1)(f)) — responding to your enquiry and communicating with you about our products and services.
• Pre-contractual steps (Article 6(1)(b)) — where your enquiry relates to a potential business relationship with FM Direct.

We use the personal data you provide to:

• Respond to your enquiry or request for information
• Provide you with demonstrations, proposals, or quotations you have requested
• Maintain a record of our communications with you
• Comply with our legal and regulatory obligations

We will not use your data for automated decision-making or profiling, and we will not sell your personal data to any third party.

We may share your personal data with the following categories of third parties, strictly as necessary to operate this website and respond to your enquiry:

• Convex Inc. — our database service provider, used to securely store contact form submissions. Data is processed on servers located in the EU (Ireland).
• Email service providers — used to deliver your enquiry to our team.

All third-party providers are required to process your data only as instructed by us and in accordance with applicable data protection law.

We do not transfer your personal data outside the UK or EEA without appropriate safeguards in place.

We retain contact form submissions for up to 3 years from the date of submission, or for as long as necessary to fulfil the purpose for which it was collected (for example, if it leads to an ongoing business relationship).

After this period, your data is securely deleted unless we are required by law to retain it for longer.

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to object — you can object to us processing your data on the basis of legitimate interests.
• Right to data portability — you can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days. You will not need to pay a fee.

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the UK's supervisory authority:

Our website may contain links to third-party websites (such as our technology partners FastTrack Automation). This privacy policy applies only to www.fmdirect.co.uk. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your personal data, please contact us: