FMHelpdesk — Your Fully Managed Facilities Helpdesk
With our managed FMHelpdesk service you get access to a skilled facilities helpdesk that co-ordinates service requests between your building occupiers and contractors — in your company name.
The Service
Focus on What Matters — We Handle Your Helpdesk
Our service frees up your own staff to focus on the core areas of your business, allowing you more flexibility and saving you both time and money.
We can handle your helpdesk in-hours, out-of-hours or 24/7/365. Simply divert your existing contact number to our intelligent call handling system and our skilled operators will process service requests in your company image.
We upload your master data to our helpdesk system — buildings, contractors, work types and SLA details. Once configured, we act as your own personalised helpdesk, logging faults, issuing work orders, and monitoring completion against your SLAs.
Service Highlights
- Handle helpdesk in-hours, out-of-hours or 24/7/365
- Calls taken in your company name
- Log calls from occupiers on our FM software
- Create and issue work orders in your company image
- Independent SLA monitoring and contractor performance tracking
- Low initial setup cost and per-incident pricing
- Own the incident from creation through to completion
- Full incident audit trail
See It In Action
Watch the FMHelpdesk Service
Watch the FMHelpdesk in Action
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The Process
How It Works
Setup Your Account
We upload master data to our system: buildings, contractors, work types and your SLA details. Typically completed in a few days.
Divert Your Number
Simply divert your existing contact number to our intelligent call handling system. No new number needed.
We Handle Calls
Our experienced FMHelpdesk operators take calls in your company name, log jobs, and issue work orders to your contractors.
Monitor & Report
We monitor all SLAs, chase contractors to completion, and provide you with full reporting and audit trail.
Features & Capabilities
Flexible Availability
Available in-hours, out-of-hours or 24/7/365 depending upon your requirements. Divert your existing number to our intelligent call handling system.
Your Company Name
Our skilled operators process service requests in your company image. Callers won't know they're speaking to an outsourced helpdesk.
Full SLA Monitoring
Independent monitoring of contractor performance. We proactively deal with all SLAs — chasing work to completion within agreed timeframes.
Low Setup Cost
Low initial setup cost and per-incident pricing means you can choose our managed service as an extension of your existing business.
Reports & Audit Trail
Full incident audit trail. Handover and call analysis reports available. Complete visibility of all activity on your account.
SMS & Email Alerts
Send emails and SMS alerts direct to contractors and their operatives' mobile phones, with reminders of completion deadlines.
Ready to get started?
Contact our team to arrange a free demonstration or discuss your requirements.