From installation and configuration to on-site consultancy and end-user training, our support team brings FM software expertise directly to you.
About Our Support
Our support services team consists of FM software specialists who understand both the technical aspects of FastTrack and the day-to-day realities of facilities management operations.
Whether you need help resolving a technical issue, want to expand how you use the software, or are rolling out to new users, our team provides practical, knowledgeable assistance.
We support all FastTrack products including PPM, Help Desk, Room Booking, Web, and Mobile. Our team can assist whether you're a new customer onboarding or an existing customer with a complex requirement.
Support Email
support@fmdirect.co.ukPhone
0845 299 0231ISO 9001 certified for quality management — your support experience is held to the highest standards.
What We Offer
Full system installation and configuration for FastTrack products. Our engineers ensure your system is correctly set up and optimised for your environment from day one.
Expert diagnosis and resolution of software issues. Our support team can connect remotely or attend on-site to resolve problems quickly and minimise downtime.
One-to-one consultancy sessions at your premises. We review your processes, identify improvements, and help you get the most from your FM software investment.
FastTrack can be tailored to match your specific workflows, terminology, and business processes. We can customise forms, reports, and workflows to suit your needs.
Comprehensive training for all skill levels — from basic users to system administrators. Training delivered on-site or remotely using screen-sharing technology.
Custom report development to extract the data insights you need. We help you build meaningful KPI dashboards and management reports from your FM data.
Migrate your existing data from legacy systems to FastTrack. We handle data cleansing, transformation, and import to ensure a smooth transition.
Direct telephone and remote support from FM software specialists. Issues logged, tracked and resolved with clear communication throughout.
Contact our team to arrange a free demonstration or discuss your requirements.