Management of all key processes, including rapid capture and distribution of reactive calls to the appropriate service provider, and automatic allocation of PPM tasks by print or email to internal and external contractors. Windows, Web and Mobile versions. Control of resources and costs, including labour, parts, schedule of rates and miscellaneous items.
Business Intelligence mechanisms provide for the analysis required to pinpoint successful and problematic areas. Asset Tracking, Work Invoicing, Labour Control and more.FastTrack Help Desk Software
FastTrack Help Desk provides the powerful, scalable tools you need to automate your maintenance activities. Systems can be started off as standalone or a small group, and scale up to include web-based access for service providers and customers, including self-service access from anywhere. FastTrack Helpdesk is a competitively priced, fully-featured service mangement solution.
Business Benefits:
- Add jobs as appointments to your calendar
- Log calls in a matter of seconds
- Centrally manage and issue work orders
- Save costs and reduce the man-hours needed to control your Help Desk
- Provide a faster delivery of service and increase customer satisfaction
- Reduce errors throughout the support process
- Maintain control over communications, responsibilities and individual accountability
- Empower staff and increase levels of satisfaction
- Use powerful reporting functions for better managerial decisions
