By transferring your support services, you delegate the risk and responsibility for service delivery in return for a fixed price and improved service.

The Benefits are Clear

  • One service provider results in one invoice, one point of contact and control for your IT support service.
  • Fixed costs through economies of scale, scope and expertise.
  • Guaranteed Quality through pre-agreed service levels and standards.
  • Risk transfer to the service provider with performance management reporting and credits for delivery failures.
  • Liberated management, as executives can focus on growth without having to worry about back office IT capacity.
  • Simplicity, by rationalising the full range of support services, from network monitoring, desktop support, and customer service, to a single contract.
  • FMDirect can help you transform your entire back office IT function into a fully managed service and a dedicated centre of excellence.