Business Support Portal

Business Support Portal LogoOur Help Desk software allows clients to closely examine and monitor their non-core or support service requirements and fully utilise both their own and FMDirect's expertise, thereby reducing administrative cost and time and generally improving service levels across the company.

Our software also produces savings in support costs by as much as 10% by streamlining processes and giving end-to-end visibility including financial and ongoing expenditure.

The Benefits of using FMDirect's Business Support Software

  • Centralised visibility and administration of contracts
  • Provide a faster delivery of service and increase customer satisfaction
  • Enable standard and consistent reporting of work to clients
  • Maintain control over communication, and individual accountability