The FMDirect.Net Solution Consists of Four Main Modules:

	eProcurement
	Service Management & Sourcing
	Professional Help Desk
	Room/Space Booking

FMb2b.Net is fully brandable, allowing the system to be integrated into an organisation’s existing corporate functions. The database can be segmented and branded, enabling a company to use its own brand and deploy alternate brands for its clients.

eProcurement
Catalogue items can be searched, reviewed, sorted and selected in seconds. FMDirect.Net e-Procurement catalogue can use UNSPSC encoding or a generic format which suppliers can then develop in spreadsheets.  Therefore small, specialist suppliers can be brought on line as easily as large suppliers who already have e-Procurement experience. Individual buyers have limits on outstanding requisitions and orders; all purchasers are assigned budgets; commitment reporting is always available. FMDirect.Net also embraces the idea that procurement activities can be distributed, though planned and controlled centrally. The entire buyer to supplier purchase order is conducted on-line, with email alerts or texts being processed at each stage.

Service Manager and Sourcing
This module ensures that the minimum amount of information is collected for each Request For Quotation. The system’s interface is almost entirely software or database-driven, providing the opportunity for tailoring. Decision trees and off-site links lead to guided buying. After collection of applicable information, the system sends an RFQ to all appropriate suppliers, though this selection may also be filtered geographically. communication between buyers and suppliers is conducted on-line, providing an audit trail of communications logs which contribute to contractual decisions. The Service Manager and Sourcing module can reduce time required for the process of selection amongst suppliers  from weeks to a matter of hours. All workflow updates which require input from buyer or supplier, can forward alert emails or texts.

Professional Help Desk
Help Desk calls can be logged in around fifteen seconds, with common problem descriptions available with a single click. Service Level Agreements are fully implemented, with Response, Containment and Completion times being carefully monitored. Jobs are automatically routed to contractors, who are contacted when new activities are recorded. The contractors log in using their own branding and update the information on-line.

Space/Time Booking
Users can review and book rooms in seconds, from anywhere in the world. All resources are managed, including catering, A/V equipment and visitors. Room images can be reviewed and selected for booking. Users can fill in a template, from which the system will find an appropriate room. A block booking mechanism covers multiple bookings based on consecutive or pattern ranges, for example; the next ten Thursdays, the last Tuesday of the month for the next 3 months, etc..