FMDirect Help Desk Solutions 

Fast Track Help Desk is a low cost but fully-featured service desk solution aimed at both the IT and FM markets. Containing most of the features of iiS larger enterprise solutions but aimed at smaller groups of users, Fast Track Help Desk competes with rival systems at a fraction of the cost.   At last a powerful, scalable Help Desk for the smaller budget has arrived.

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Log calls in seconds

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Centrally manage and issue work orders

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Save costs and reduce the man-hours needed to control your Help Desk

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Provide a faster delivery of service and increase customer satisfaction

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Reduce errors throughout the support process

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Maintain control over communications and individual accountability

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Empower staff and increase levels of satisfaction

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Use powerful reporting functions for better managerial decisions

 

 

Call Logging in Seconds
Calls can easily be logged, confirmed and issued by email, job ticket or text message.

Monitoring Work
Traffic-lighting shows what needs to be actioned; clear Escalation & Jeopardy notification.

 

Download a Trial Copy
Click The image above to download a trial version of Fast Track Help Desk. This trial version is identical to the full version, though it has an expiration date.